Happy Halloween
Tuesday, October 31, 2006 | Categories: Brick
Thursday, October 26, 2006
Today was a l-o-n-g day. We woke up early this morning to be ready in time to greet the packers. Not the football team of course, but the nice men who put all our things in boxes. For the record, Bryan was right. I insisted on doing a partial-pack to save a little money on the move. While it wasn't dreadful to pack the few boxes we did, it was MUCH less stressful letting the packers do their thing.
After the packers left, Dallas, our friendly moving-truck driver came by to inventory our things. We spent the evening having an awesome dinner and sharing some time with our friends. Then it was back home to finish putting the remainder of our belongings into boxes.
It's crazy how much you can accumulate in a couple of years. I've been in this home 3 years officially, and I have no idea where all this stuff came from, nor why we need it all. Of course, since the new house is 1000 sq ft bigger than this house, our whole lot of stuff is about to seem like a whole lot less.
Tuesday, October 24, 2006 | Categories: Brick
Monday, October 16, 2006
Saturday, October 14, 2006 | Categories: Brick
Tuesday, October 10, 2006
A couple of weeks ago, Bryan and I dined at Roy's Restaurant in Atlanta. I have always enjoyed Roy's, but this was Bryan's first visit. Let me just say that it didn't start out well. We waited at our table something like 15 minutes before our server came to greet us. We are both pretty non-confrontational people, so we didn't bring it up with a manager, and just when we were ready to, there came our server.
So, we decided to enjoy our meal in spite of the fact that we were a little peeved about having to wait so long. Just before dessert, a manager stopped by our table to apologize about us having to wait so long and explained that he'd comped our meal. Mind you, we still hadn't made a single complaint to anyone.
After we returned home, we received a hand-written note from our server thanking us for dining with her. I was so impressed by these gestures of customer service that I sent a letter directly to the restaurant complimenting them on overcoming an extremely sour situation.
Just today, I received another letter from the restaurant with a gift certificate for a return visit. Wow! I'm so amazed to have received this quality of service from a non-local restaurant. Not only did Roy's in Atlanta overcome our aversion, but they later went above and beyond our expectations to ensure that we would continue to enjoy their restaurant. I suppose their tactics have worked, because I'm so pleased that I've decided to pass this information along to all of you.



